Frequently asked questions

We spend 30 minutes on where you're stuck, your current numbers and the one change most likely to help. You keep that advice whether you hire us or not.

We work in stages and show you real progress at the end of each one. You can comment on anything before we move on.

Yes. Manuals, video walkthroughs and live training are included, so your team can run it themselves after handover.

A real person replies within one business day. Our hours are Monday to Friday, 9am to 6pm AEST.

We use it. Our own products, Hivez and Vistra, run AI in production. We also build AI chatbots and automation for clients.

Projects get a fixed price for each stage, agreed before we start. Ongoing work like SEO is a set monthly fee.

Projects are paid by milestone, so you pay as each stage is delivered. Monthly instalments are available too.

Every project is different, so we show where prices start and what moves them up or down. You get an exact price after the free call.

You do. Sites, code, ad accounts and analytics sit in your own accounts from day one.

SSL, encryption in transit and at rest, and automated backups on everything we build. Every project also gets a security review before launch.

Yes. Maintenance plans cover updates, monitoring, bug fixes and priority support. One-off help is available too.

Usually, yes. We review the code and setup first, then tell you honestly whether to keep it, fix it or rebuild.